FAQ

How old do you have to be to play lasertag at Nu-Zone

The recommended age to enjoy the experience with us is 14 years old and must be at least 54 inches tall for the safety of the participants and equipment. Children under 12 years old must have an adult to accompany them on the field, and is able to hold the equipment (5-6 lbs) by themselves.

Are reservations recommended

Yes, reservations are recommended! You can book/reserve games and make payments through our website or upon arrival. You may also reserve for private game sessions to play with your own group of friends. Reservations for private game sessions must be booked through phone call or at the front counter.

Can I reserve online

Yes, you can reserve your session (public session only) online by clicking here.

How do I book a session

You can book online, or call us at 604-370-3395. Drop-in is also available for public session as long as there is available spots. For drop-in, it is first come first serve.

How long does it take to play a session

Each session is one hour long, which includes the briefing time and gear-up time. The in-field time is generally between 30 to 40 minutes.

How much does it cost per game

Weekdays are $27+tax and weekends are $32+tax.

Do you have a viewing area

Yes, we have a spectator tower in our facility.

Can I book a party room

Yes, you can book a party room. For more information, click here

Can I book the entire arena for a private event

Yes, you may book the entire arena for a private event. Click here for more information, or call us at 604-370-3395.

What forms of payment do you accept

We accept Cash, Debit, Visa, Mastercard, American Express.

What is the difference between public sessions and private sessions

In a public session, you will most likely be playing with other players who are not in the same group of friends as you. For a private session you will have the whole arena to you and your group of friends only.

What can I do if I lost my Nu-Zone Membership Card

If you would like a replacement, it is $20. However, if you would like to sign in without your membership card, you will have to do so through your cellphone.

What is the minimum and maximum player limitation

We do not have a minimum player limitation. However, we have a 20 player maximum limitation. It is possible to add more player slots IF we have enough equipment on-hand. Please let us know at the time of your booking and we will try our best to accommodate you.

What are your business hours

Click here for our business hours.

Is there a minimum requirement of players for a private session

There are no minimum players required for a private session.

Are there any discounts available

We do offer a group discount for groups of 10 or more! Please reserve 1 day in advance for the discount to be applicable!

What is the VIP program for

If you have joined our VIP program, for every $1 spent at the store you will collect 2 points. (Please note that booking through barracks will not accumulate points)

Once you have accumulated 5000 points = VIP status (10% off everything!)

Cannot be combined with any other discounts.

Can we pick our own teams for laser tag

If you have joined us for a private session, you may pick your own teams AND choose the game modes you would like to play!

Can we bring our own accessories or attachments (scopes etc.)

Unfortunately we do not allow players to bring their own accessories or attachments. We do offer the additional red dot scope if you would like to use it for your session.

How early should I arrive prior to my session

All players should arrive 30 minutes prior to the scheduled session to finish the sign-up procedure.

What should I bring for my laser tag session

We highly recommend bringing a spare t-shirt.

What should I do if I want to reschedule my session

If you would like to reschedule your session, please contact us at LEAST 48 hours in advance to reschedule. Kindly note that there will be a $30(+tax) rescheduling fee.

Can I just walk in and play

Yes! You are more than welcome to walk in and play! However, we do suggest calling ahead of time to check whether there are slots available!

What happens on the day of arrival

On the day of your arrival, our staff will help you create your account at the kiosk and sign up for your session that you will be participating in. Once all the players are signed in, we will begin the briefing process and walk you through what to expect and how to handle our equipment. Once briefing is over, you will gear up in our armory and start the game!

For returning players, please swipe your membership card at the kiosk to sign up for your session.

How many games do we get to play

Generally there are 5 games per session.

Can I choose my own game mode

You can only pick your own game mode if you are booking a private session.

I need to cancel my session, what should I do

If you need to cancel your session, please contact us at 604-370-3395. Kindly note that we have a no refunds policy.

Can I bring food and drinks inside the facility

Yes, you may bring food and non-alcoholic beverages inside the facility.

Can I vape inside the facility

No, vaping is not permitted inside the facility. If you would like to smoke/vape, please do so at the designated area outside of the facility.

Do you have a changing room

We do not have a changing room in the facility. However, we do have a shower in the washroom that you may use.

Do you have lockers to store personal belongings

We do not have lockers onsite. All your personal belongings will be stored in the briefing room while your session is running.

Do you have parking spots available

We have free parking spots available right outside our facility!

What is your session schedule

Our last session is scheduled to start at 10:30pm.

How do I register for a game

All players must register and login to an account in order to participate! It is free to create the account through our website or at our front counter. The purpose of the account is to sign up for sessions, to be assigned equipment, and to keep track of your ranking for the games played.

What other add-ons can I purchase to enhance my experience

To enhance your session, we highly recommend the red-dot scope, and a stress-x belt for a more realistic experience!

Can I check the result of the game

Yes. You can login to your iCombat barracks account at any time to see your game results!